FAQ

Paintsand is a print-on-demand store where you create the product yourself. Choose an item, personalize it with your artwork, photos, text, and colors in our online designer, then place your order. We produce your design on a real product and ship it to you.

Choose a product, select Design Now, create and preview your design, then select the required product options and complete the design. Add it to your cart or buy it now, review the order, and check out. See the full process on our How It Works page.

You can personalize products across apparel, shoes and hats, home and living, bags and luggage, tech accessories, jewelry, and other accessories. The available design areas and product options depend on the item you choose.

No. Start with a photo, a simple phrase, or preset artwork. The main tools are designed for quick, visual editing, while crop, patterns, filters, text effects, and layer controls are available when you want more detail.

No. Guest checkout is available. Creating an account makes it easier to view orders, manage addresses and payment methods, and update your account details.

Open a customizable product page and select Design Now. The designer loads the design modes, printable pieces, product colors, and mockup views available for that specific product.

The designer accepts PNG, JPG or JPEG, and WebP images up to 20 MB. For the clearest print, use a high-resolution image and avoid enlarging a small file far beyond its original size.

Yes. You can add custom text, choose fonts and colors, adjust size and spacing, and use options such as bold, italic, curve, outline, and shadow. You can also browse available preset artwork instead of uploading your own image.

You can drag, resize, rotate, zoom, duplicate, reorder, flip, change opacity, or delete an element. Image tools include crop, fit, tile patterns, and filters. Undo, redo, and reset controls make it easy to experiment.

When both modes are available, All pieces applies a coordinated design across the product, while Single piece lets you work on individual printable parts. Some products support only the mode appropriate for their construction.

On products that support color changes, you can apply a color across the whole product or choose different colors for individual pieces. The available controls depend on the selected product and design mode.

The mockup helps you review placement, scale, color, and the available product views before ordering. It is a digital preview, so minor differences in color, print alignment, and appearance can occur during production or because screens display color differently.

Your work is saved locally in the browser while you design. You may also add an incomplete custom product to your cart and return through its Complete design link, but checkout remains unavailable until every custom product is completed. Use the same browser and device, and do not clear browser data before finishing.

Paintsand renders the product previews, uploads the required design assets, and saves the completed design with the product. The product page then shows Edit Design. Buy Now becomes available only after the design is complete and all required product options, such as size, are selected.

Only upload content you own or have permission to use. Do not submit copyrighted, trademarked, offensive, or restricted material without the necessary authorization. You are responsible for the artwork included in your design. Read our Store Policy for details.

No. Paintsand makes products on demand, so you can order a single customized item.

Buy Now requires a completed design and all required product options. You can place an incomplete design in the cart, but checkout is blocked until every custom item is complete. Open the product again from the cart and select Complete design.

Contact [email protected] immediately if you notice an error. Custom order details are considered final after payment, and we cannot guarantee changes or cancellation once production preparation has started.

When you complete a design, its saved design record and previews are attached to that cart item and carried into the order. Review the spelling, placement, product options, and every available view before checkout.

The payment methods currently available for your order are shown securely at checkout. Availability can vary by destination, currency, device, or payment provider.

Production generally takes about 7 business days because every product is made from your submitted design. Shipping time begins after production and dispatch are complete.

Standard shipping normally takes 8–15 business days after dispatch. For destinations in South America, the estimated transit time is 15–25 business days. Public holidays, customs, local delivery conditions, and remote destinations can affect timing.

Shipping costs are calculated at checkout based on the order and destination. Orders over $100 qualify for free shipping.

Yes. Once the order ships, tracking information is sent to the email address used for the order.

Where available, orders ship DDP, meaning applicable duties and import taxes are collected at checkout. If DDP is unavailable for your destination, we will contact you after the order is placed to discuss the available options. See Shipping & Returns for full details.

Because each item is made from your submitted design, we do not accept returns for a change of mind, incorrect size selection, buyer-provided artwork issues, low-resolution images, or minor screen-to-print color variation.

Email [email protected] within 14 days of delivery. Include your order number and clear photos showing the issue. We will review the claim and provide the appropriate next step. Do not return an item without written instructions.

Phone and computer screens display color with light, while physical products use inks and materials. Small differences can also come from the product fabric or surface. Minor screen-to-print variation is not considered a manufacturing defect.

Email [email protected] or use our Contact page. For an existing order, include your order number so we can help more quickly.